The most common incidents are social-engineering scams: fake “account verification”, fake “refund” messages, and links to look‑alike login pages designed to capture your OTP or password.

Maya support warns that it will never ask for your password, OTP, PIN, or complete card details (including CVV). If anyone asks for these, assume it’s a scam.

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Do not click untrusted links. Verify sender domains (emails typically end with @maya.ph or @mayabank.ph). Never read OTP codes aloud. Use only the official app and trusted store listings to update.

Quick checklist

The most common incidents are social-engineering scams: fake “account verification”, fake “refund” messages, and links to look‑alike login pages designed to capture your OTP or password.