If you receive an email claiming to be from Maya, double-check that the sender ends in @maya.ph or @mayabank.ph. Be cautious with misspellings and look‑alike domains.

OTPs are for authorizing a specific action you started. If you didn’t initiate a login or transfer, do not share or input any OTP code anywhere.

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Open the Maya app directly (don’t follow links). If something looks suspicious, pause, change your password from within the app, and contact official support channels listed inside the app.

Safe steps

If you receive an email claiming to be from Maya, double-check that the sender ends in @maya.ph or @mayabank.ph. Be cautious with misspellings and look‑alike domains.